IMPORTANT ORDER INFORMATION – PLEASE READ Every order comes with a sterling silver chain with your desired letter pendant(s). Count the number of letters in your desired name or word, then place an order in the product page by selecting the style that indicates the total number of letters with the necklace. Please note that it is very important for you to leave a message to us indicating the actual name or word that you desire to wear so that we can personalize the necklace for you! EXAMPLES 1. If your desired word is “LOVE”, since there are 4 letters in “LOVE”, please place an order on product style “Any 4 Letters + Sterling Silver Necklace”. 2. If your desired word is “Sophia”, since there are 6 letters in “Sophia”, please place an order on product style “Any 6 Letters + Sterling Silver Necklace”. Once the order is placed and purchased confirmed, please leave Alex’s Wish List a message with your chosen name or word for necklace customization. Please follow these steps: 1. Go to your Amazon Account, click “Your Orders” and click on the order you just placed 2. Select contact seller and an email box will appear 3. Choose email subject “Customize a product”, type your desired word, for example “LOVE” or “Sophia”, in the body of the email and hit “send e-mail” 4. We will start processing your order and customize your necklace once we receive your message.